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Widow gets Household Benefits Package Backdated

Household Benefits Package Backdated for Widow
Ombudsman Peter Tyndall agreed with widow that her Household Benefits Package should be backdated. His annual report for 2017 was published today after he received over 3,000 complaints about providers of public services last year.

Background To The Complaint
A woman complained about the Department of Social Protection’s refusal to backdate her payment under the Household Benefits package. The woman applied for the package almost a year after her husband’s death. The package was awarded from the date of her application. The woman believed that the package should have been backdated to the time that she was awarded a Widow’s Contributory pension a year earlier.

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