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An investigation by the Ombudsman led to over €46,000 in backdated State pension payments being awarded, after a review found that a Department of Social Protection office had provided incomplete advice. The case, included in the recently published 2023 Annual Report, highlights the importance of clear and accurate information when people are making decisions about their entitlements.

Household Benefits Package Backdated for Widow Ombudsman Peter Tyndall agreed with widow that her Household Benefits Package should be backdated. His annual report for 2017 was published today after he received over 3,000 complaints about providers of public services last year. Background To The Complaint A woman complained about the Department of Social Protection’s refusal to backdate her payment under the Household Benefits package. The woman applied for the package almost a year after her husband’s death. The package was awarded from the date of her application. The woman believed that the package should have been backdated to the time that she was awarded a Widow’s Contributory pension a year earlier.

How to Apply for a Child Passport After a Parent Dies in Ireland Planning a holiday with children can be an important step for families...

Budget 2015 Pensioners, the disabled and families with children to benefit from Budget 2015. TAX cuts on income and a new Water Charges Relief. Rise in Health...

The Loneliness Taskforce was established by Dr. Keith Swanick in collaboration with the CEO of ALONE, Seán Moynihan, to coordinate a response to the epidemic of loneliness and social isolation in Ireland. Through its work, the Loneliness Taskforce is seeking to increase awareness about the issue and to produce a set of recommendations for Government, state agencies and all policy makers. Over 300 submissions have been received by the Taskforce sent from the general public, Oireachtas and Northern Ireland Assembly Members, MEPs, NGOs, Local Authorities, Public Participation Networks, and Volunteer Networks across the country, both North and South. The establishment of the Taskforce has created a much-needed national conversation on the loneliness and social isolation faced by people in Ireland.

World’s Largest Medical Study Into What Happens When We Die What happens when we die is an age old question. People who claim of a...

Important updates to the Ombudsman process are now law in Ireland. For widowed people facing issues with social welfare, pensions, mortgage protection, or life insurance claims, these changes promise faster and fairer outcomes.

Ombudsman Peter Tyndall recently published the first casebook for County Clare. He was asked to examine the case of a widow who, after her husbands death, wasn't informed of her entitlement to Household Benefits Package.

Department of Social Protection failed to inform Widower of entitlement to pension. A man whose wife died in 1998 brought a complaint to the Ombudsman,...

The five main Irish Banks have committed to improving the treatment of bereaved customers by establishing a common commitment of care.